All returns should be mailed to: Kooi Housewares 2530 Sun Dolphin Dr. Customer is responsible for the cost of return shipping. If your product has arrived damaged from Shipping or has a manufacturing defect, we may choose to provide a pre-paid return label or send a replacement item.ĥ. Returns that do not adhere to rules 1 and 2 MAY be given a partial refund depending on product condition and return timing.Ĥ. Returns must be shipped back within 30 days of delivery.ģ. To be eligible for a refund, your item must be unused and in the same condition that you received it. We realize that not everything purchased is a winner, and so returns do happen. Here are the simple rules for a return:ġ. We're simple people, so we try to keep our policies simple. If you have any questions about shipping or orders, please reach out to us at We typically respond to emails within one business day. This allows us to continue offering low priced products at a reasonable price. Orders less than $49 have a shipping and handling charge of $4.99 to help cover some of the cost of packaging and shipping. Tracking information will be emailed to you when your order ships. Most products ship out within 1-2 business days from purchase. We ship all orders from our store in Muskegon, Michigan. Party Perfection icon-chevron Expand submenu.Kitchen Sink Helpers icon-chevron Expand submenu.Kitchen Critical Tools icon-chevron Expand submenu.Kitchen Appliance Accessories icon-chevron.Home Design icon-chevron Expand submenu.Food Storage icon-chevron Expand submenu.Food Preservation icon-chevron Expand submenu.Consumables icon-chevron Expand submenu.Shop by Category icon-chevron Expand submenu.
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